PocketFlip Support

I didn't get Coins

I completed the tasks, but didn't get my Coins. What can I do?

Here is the short version:

1. Big tip: the best tasks are on the top of the list.
2. Check out the stats we show about each task like conversion rate (good) and complaints rate (bad)
3. we can't refund tasks not paid, because we also don't get paid.
4. The lower on the list you are the longer the tasks take or the more unreliable they are.
5. Read the technical tips on the bottom to prevent tracking issues interfering with your Coin payout.
6. Sometimes we get cheated by our advertisers who just don't pay us for some of the tasks you complete. We try to filter out these offers as fast as possible or mark them as unreliable.

Now the long version:

Note: tasks lower on the list - especially the ones with high Coins - either take longer to complete or sometimes they don't pay out, because the advertiser is cheating us or something in the tracking went wrong. We kick out the tasks, if we see it not working.

However, we can't refund tasks for which you don't get the Coins, because we also don't get paid for it. We're working on getting better tasks on board and distinguishing the top tasks from the ones which only sometimes work. Sorry for the inconvenience.

Most of the time the tasks work and give Coins. But sometimes they don't.

Do the following to increase the chance to get coins:

• You HAVE TO be new to the task. If you have done it before, even on a different service - you probably won't get the Coins for it
• DON'T switch networks (for example from Wifi to mobile network) between click and start
• Make sure that you didn't complete the task before with the same advertising id
• Follow the instructions
• Don't let too much time pass between clicking the task, starting and finishing it.
• Sometimes you need to follow the instructions in detail to get your coins.

In general, don't spend more than 2 minutes for a simple task. Sometimes it just takes a couple of hours until the advertising networks send us the message that the offer was completed. We'll send you a push notification once it's finished.

If you want to start over with a fresh account, you can reset your advertising identifier, delete PocketFlip and all the apps you've downloaded so far. However, all your previous Coins will be lost.

I didn't receive my invite coins

I didn't receive my invite coins. What should I do?

When you invite a friend you get 33% of your friend's Coins up to 1000 Coins for each friend.

You don't get the Coins when your friend signs up, he needs to complete tasks for you to receive

Coins.

We don't send a push notification for these Coins, we just add them silently. We'll change that in

the future, so you have a better overview.

I don't have any tasks to complete

Why is my task list empty?

Hi, there are two possible reasons for you not seeing any offers:

If you're from the US, Canada, Australia or Western Europe:

We have plenty of offers for you. But it might be that our system detected suspicious activity from

your account. For example, if too many devices from the same ip address (same household) are

active, they might get temporarily blocked. Please take a short break and try again in one or two

days.

If you're from a different country:

Sorry, but we don't have many offers for you to complete. You can earn by inviting friends or

making a YouTube video, if you want to earn more.

Hope that helps.

Account on different device

I already have an account on a different device. Can I link it to this account?

I'm afraid, that's not possible at the moment. But you can invite one account into the other, so

Redeeming a gift card without facebook

How can I redeem a giftcard without facebook?

Please contact support and explain the issue. We'll check your account and find a way to help

you.

Earning more coins

Can I earn more coins by inviting friends?

You get a referral code after having the app installed for about 30 minutes. It's called "Invite

Task" and you find it with the other tasks. Simply share your invite code with your friends and as

soon as they start completing tasks you'll get about 30% of their coins.

Have fun playing :)

Earning coins

How do I earn Coins?

Easy. Just complete the tasks you find in the different task categories.

Receiving gift cards

How long will I have to wait to receive my gift card?

Redemption of a gift card usually takes 24 hours, sometimes 48 hours.

In rare cases it can take a couple of days longer, usually when the customer support person (me) is on vacation or had a fight with his girlfriend. But you'll always get your gift card. Promise.